Put your phone system on your computer network and see the savings
See how to get started with VoIP, how it works, and why it saves you money
VoIP is techspeak for "voice over Internet protocol," but it could spell "saving big bucks" for your business! Here's where to get the scoop in plain English. Find out how VoIP can save you money, how voice communication travels online, and how to choose the best way to integrate your phone system with your network at home or at the office.
Discover how to:
Use VoIP for your business or home phone service
Choose the best network type
Set up VoIP on a wireless network
Understand transports and services
Demonstrate VoIP's advantages to management

upload/emo37c/2024-10-21/content/For Dummies E-Book Collection/VoIP Deployment for Dummies (ISBN - 047038543X).pdf

upload/wll/ENTER/1 ebook Collections/For Dummies Collection/VoIP Deployment for Dummies (ISBN - 047038543X).pdf

lgli/Timothy V. Kelly - VoIP For Dummies 1st Edition (2005, For Dummies).pdf

zlib/Computers/Networking/Timothy V. Kelly/VoIP For Dummies 1st Edition_11229899.pdf

VoIP For Dummies (For Dummies (Computer/Tech))

VoIP Deployment For Dummies

untitled

by Stephen P. Olejniczak

Olejniczak, Stephen P.

Kelly, Timothy V.

John Wiley & Sons, Incorporated

Hungry Minds, Incorporated

Spectrum Publications

Halsted Press

Wiley Pub.

John Wiley & Sons, Inc. (trade), Hoboken, N.J., 2005

John Wiley & Sons, Inc. (trade), Hoboken, N.J., 2009

--For dummies, Hoboken, NJ, New Jersey, 2009

--For dummies, Indianapolis, Indiana, ©2005

--For dummies, Hoboken, N.J, 2008, ©2009

United States, United States of America

--For dummies, Hoboken, N.J, 2005

September 2, 2005

1, PT, 2008

1, PS, 2005

lg26048

producers:
Acrobat Distiller 6.0.1 (Windows)

VoIP Deployment For Dummies 5
About the Author 7
Dedication 8
Author’s Acknowledgments 9
Contents at a Glance 11
Table of Contents 13
Introduction 21
About This Book 21
What You Don’t Have to Read 22
Foolish Assumptions 22
How This Book Is Organized 23
Icons Used in This Book 24
Where to Go From Here 25
Part I: VoIP Essentials 27
Chapter 1: Reviewing VoIP Basics 29
Parts of a VoIP Call 30
Dispelling VoIP Misperceptions 34
Understanding the VoIP Landscape 39
Identifying the Hardware You Need 41
Transmitting the Non-Voice 48
Porting Phone Numbers 49
Ordering New Phone Numbers 56
Chapter 2: Signaling with SIP 57
Reviewing Signaling Choices 57
Introducing SIP Methods 60
Responding to Methods 72
Chapter 3: Exploring the Message Body 79
Transmitting Media with the SDP 80
Introducing Codecs 91
Using Your Codecs Wisely 94
Chapter 4: Understanding the Call Plan 99
Reviewing Your Phone System 99
Basic VoIP Phone Features 102
Advanced VoIP Phone Features 106
Part II: Assessing Your Network’s VoIP Readiness 117
Chapter 5: Reviewing Your Network 119
Analyzing Your Network Design 120
Introducing VoIP Lifecycle Management 122
Managing Latency 123
Analyzing Your Bandwidth 127
Managing Your Bandwidth 129
Jumping In to the OSI Model 134
Coming to Grips with MOS 141
Chapter 6: Preparing Your Network for VoIP 143
Determining Your Peak Call Volume 143
Calculating Calls Per Second 145
Dealing with Touch Tones 148
Determining Fax Requirements 149
Testing Your LAN 155
Beginning VoIP Design 158
Diving In to VoIP Network Analysis 159
Realizing the Pros and Cons of Caller ID 162
Dialing Out to Toll-Free Numbers 165
Chapter 7: Providing Configuration Information 167
VoIP as Local Loop Replacement 168
Ordering VoIP 170
Looking at Your Standard Usage 171
Listing Your Servers 174
Covering Signaling Basics 175
Detailing the Call Volume 178
Addressing the Non-Voice Features 179
Confirming Your Privacy 182
Chapter 8: Activating VoIP 185
Scheduling Your Install 186
Drawing Up a Test Plan 186
Requesting a Report on the Deployment 196
Confirming Billing Structure 197
Chapter 9: Using Packet Island Software 199
Getting the Basics on Packet Island 200
Deploying the Software 202
Introducing the Packet Island GUI 202
Analyzing Your Call Route 211
Monitoring Traffic Flows 213
Remotely Capturing Packets 215
Evaluating the VoIP Network 217
Reporting on Your VoIP LAN 219
Managing It All with Packet Island 223
Chapter 10: Investigating SIP Call Generation 225
Recognizing the International Standards 225
Reviewing a Completed Call 226
Viewing a Multi-Node Call 229
Canceling a SIP Call 230
Looking In to a Re-INVITE 234
Using SIP Call Trees 237
Chapter 11: Analyzing Calls with Wireshark 239
Introducing Wireshark 239
Installing Wireshark 241
Installing tcpdump 245
Starting and Stopping a Packet Capture 246
Familiarizing Yourself with the Wireshark GUI 249
Finding VoIP Calls 252
Locating Touch Tones in a Capture 258
Checking a T. 38 Fax Call 260
Using Wireshark to Troubleshoot 263
Part III: Maintaining Your Network and Service 267
Chapter 12: Troubleshooting Basics 269
Understanding Troubleshooting Basics 269
Identifying the Categories of Call Problems 277
Identifying the Frequency of a Call Problem 283
Isolating a Pattern 285
Performing Your Due Diligence 287
Reviewing a VoIP Curiosity 289
Using Logic when Troubleshooting 291
Chapter 13: Troubleshooting and Reporting Process 293
Investigating Carrier Trouble Reporting Structure 294
Providing a Call Example 295
Providing Multiple Call Examples 298
Managing Trouble Tickets 299
Troubleshooting an Outbound Call 302
Troubleshooting an Inbound Call 311
Chapter 14: Handling VoIP-Specific Problems 319
Handling One-Way Audio 319
Realizing Why You Have No-Way Audio 323
Working Outbound Call Failures 324
Diving In to Inbound Calling Issues 325
Looking Over Non-Voice Issues 326
Dealing with Progressively Diminishing Returns 327
Handling Curious Caller ID Names 329
Troubleshooting Wisdom 331
Part IV: The Part of Tens 333
Chapter 15: Ten Common Misperceptions 335
Banking on Saving Money 335
Expecting Bandwidth Savings 337
Believing in the Homogeneous Route Path 339
Suffering through Poor Call Quality 340
Dreading the InterOperability 341
Cringing at Complexity 342
Fearing Troubleshooting 344
Expecting a Simpler Phone Bill 345
Disregarding Traditional Long-Distance Carriers 346
Expecting Non-VoIP Phone Features 347
Chapter 16: Ten Great Advantages 349
Freeing Yourself from Your Local Carrier 349
Enjoying VoIP Compression 351
Growing with VoIP 351
Finding Yourself with VoIP 353
Taking Control of Your Phone System 354
Analyzing Your Calls 355
Converging Technology on Your LAN 356
Moving Your Phone Number 357
Recession-Proofing Your Career 358
Enjoying VoIP’s Future 359
Chapter 17: Ten Common Pitfalls 361
Launching Denial of Service (DOS) Attacks 361
Manipulating Your Caller ID for Cheap Long Distance 363
Creating One-Way Audio 365
Ignoring Hidden Costs 367
Sacrificing Your Carrier 368
Forgetting that VoIP Is Still Telecom 370
Expecting Uniformity of Process 370
Planning for an InterOp Testing Environment 371
Anticipating Use that You’ll Never Have 372
Drowning in the Sea of VoIP 373
Chapter 118: Ten Ways to Get Help 375
Dialing Your Vendors 376
Rallying Your Industry Buddies 376
Digging In to the RFCs 377
Hunting on the Internet 378
Joining a Local Users Group 379
Troubleshooting by Other Means 380
Soliciting Help from Your VoIP Carrier 382
Pushing Through with Your Escalation List 383
Going Back to Square One 385
Glossary 387
Index 409

So you're in charge of implementing a VoIP phone system for your organization? VoIP Deployment For Dummies is a crash course in Voice over Internet Protocol implementation! Here's how to analyze your network and implement a VoIP phone system, manage and maintain it, keep it secure, and troubleshoot problems. You'll learn how to plan the rollout, work with Session Initiation Protocol (SIP), handle fax issues, and keep your users happy. Understand how VoIP works, common misconceptions about it, and the pros and cons for your organization Compare and comprehend hardware and software choices Discover the options for touch tones and faxing via VoIP systems Analyze network devices, IP addresses, connections to remote sites, and other aspects that will affect VoIP implementation Draw up a test plan, check out both voice and fax transmission, get a report, and schedule the installation Investigate SIP call generation, identify the elements, understand cancelled calls, and re-INVITE calls Troubleshoot your system, identify call variables, trace the source of a problem, manage trouble tickets, and resolve failures Manage latency, jitter, and flap, and take advantage of Wireshark Find out what to expect when your system goes live Written by an expert with extensive real-world experience in VoIP implementation and management, VoIP Deployment For Dummies provides the know-how you need. You'll be able to implement your system and manage any issues proactively, which is sure to look good to your boss!

VoIP is the technology that makes voice communication over the Internet possible; the primary advantage of VoIP over regular phone service is cost savings. This book explains in simple terms all the current options for VoIP and converged telecommunications, enabling readers to understand and implement these new technologies in their businesses as well as in their homes. Features useful case studies demonstrating how to implement VoIP in varying scenarios for both corporate and consumer customers

2021-01-13