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Advances in the Human Side of Service Engineering (Advances in Human Factors and Ergonomics) 🔍
James C Spohrer; Louis E Freund; Gavriel Salvendy; International Conference on Applied Human Factors and Ergonomics; AHFE Conference CRC Press LLC, CRC Press (Unlimited), Boca Raton, FL, 2012
英语 [en] · PDF · 27.0MB · 2012 · 📗 未知类型的图书 · 🚀/ia · Save
描述
If there is any one element to the engineering of service systems that is unique, it is the extent to which the suitability of the system for human use, human service, and excellent human experience has been and must always be considered. An exploration of this emerging area of research and practice. Advances in the Human Side of Service Engineering covers a broad spectrum of ergonomics and human factors issues highlighting the design of contemporary manufacturing systems
备选作者
editors, James C. Spohrer, Louis E. Freund
备选作者
Spohrer, James C; Freund, Louis E
备用出版商
Boca Raton, FL: Taylor & Francis
备用版本
4th International Conference on Applied Human Factors and Ergonomics (AHFE) 2012 : 21 - 25 July 2012; proceedings / ed. Gavriel Salvendy, Boca Raton, Fla, 2013
备用版本
Advances in human factors and ergonomics series, Boca Raton, FL, Florida, 2012
备用版本
Advances in human factors and ergonomics series, Boca Raton, Fla, 2013
备用版本
United States, United States of America
备用版本
1, 2012-07-11
元数据中的注释
Includes bibliographical references and index.
备用描述
The book also discusses issues that arise in shop floor and office environments in the quest for manufacturing agility, i.e: enhancement and integration of human skills with hardware performance for improved market competitiveness, management of change, product and process quality, and human-system reliability. It provides a foundation upon which researchers and practitioners can contribute to this quickly evolving area and make lasting contributions. Book jacket
备用描述
Ethics dividend in services: how it may be cultivated, grown, and measured
备用描述
Aging society: the impact of age on traditional service system constructs
备用描述
Human aspects of change when applying Lean Six Sigma methods and tools
备用描述
xiv, 476 p. : 25 cm
Includes bibliographical references and index
备用描述
Context related service: the human aspect of service systems
备用描述
Service network configuration impacts on customer experience
备用描述
Human-computer interaction and HF in software technologies
备用描述
Usability and human side of electronic financial services
备用描述
Simulating employees and customers in service systems
备用描述
Human side of service dominant logic in B2B settings
备用描述
Applying service design techniques to healthcare
备用描述
Adoption of health information technology (HIT)
备用描述
Designing services for underserved populations
备用描述
Cognitive systems modeling of service systems
备用描述
Systems design and the customer experience
备用描述
Anthropology in service science
开源日期
2023-06-28
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