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lgli/Mitch Anthony [Anthony, Mitch] - Selling With Emotional Intelligence : 5 Skills For Building Stronger Client Relationships.epub
Selling With Emotional Intelligence : 5 Skills For Building Stronger Client Relationships 🔍
Mitch Anthony [Anthony, Mitch] Dearborn Trade Publishing, Chicago, IL, Illinois, 2003
英语 [en] · 中文 [zh] · EPUB · 0.3MB · 2003 · 📕 小说类图书 · 🚀/lgli/zlib · Save
描述
Anthony is president of a training and communications consulting firm specializing in the financial services and insurance industries. He presents sales professionals with a training approach he developed in the mid-1990s, based on the principles of emotional intelligence. The text discusses the five steps of Anthony's ARROW Program awareness, restraint, resilience, others (empathy), and working with others (building rapport) and how to use the program to improve sales performance. Annotation (c) Book News, Inc., Portland, OR (booknews.com)
备用文件名
zlib/no-category/Mitch Anthony [Anthony, Mitch]/Selling With Emotional Intelligence : 5 Skills For Building Stronger Client Relationships_6127687.epub
备用出版商
Dearborn Financial Publishing, Incorporated
备用出版商
Dearborn Real Estate Education
备用出版商
Mladé letá, spol. s r.o.
备用出版商
Kaplan Publishing
备用出版商
Kaplan Business
备用版本
United States, United States of America
备用版本
Slovakia, Slovakia
备用版本
March 30, 2003
备用版本
2003-04-30
备用版本
PS, 2003
元数据中的注释
Includes bibliographical references (p. 253-255) and index.
备用描述
Introduction to EQ: five critical levels of awareness
Moving from Me to We
Understanding your personality DNA
Critical mass for sales success
Applied critical mass
Hotheads and seeing red
Six seconds of sabotage: from anger to danger
The viral spiral of emotion
How to prevent and contain negative outbursts
Solving the stress mess
Feeling helpless or taking charge
Redefining optimism
Sources of discouragement
Finding motivators that last
Winning the emotional tugs-of-war: the power of positive intent
Risking rejection: getting past no
The face you see: the face you show
Developing emotional radar: the powers of observation
Shifting gears: four critical selling adjustments
The power of curiosity: overcoming the narcissistic urge
Emotional archeology: mastering the art of the irresistible question
It's not about you
The likeability quotient
Reducing stress in confrontation
Masters in conflict
Negotiating emotion
Seven habits of the emotionally competent.
备用描述
"Emotional intelligence is the ability to relate to people and maintain positive relationships. The concept was first popularized in the late 1990s, and later linked to leadership and management success. While much has been written about emotional intelligence for academia and for a general business audience, Selling with Emotional Intelligence offers the first-ever examination of emotional intelligence as it relates to sales performance."--Jacket
备用描述
In the contemporary ultra-competitive business environment, it's not enough for sales professionals to be adept at technical and tactical skills such as getting appointments, making presentations and closing deals. To really succeed, they must develop and apply their relational skills - or what is known as emotional intelligence - to help them connect with people, recognize customer wants and needs, and build strong, lasting relationships
备用描述
Secret to sales success starts with higher emotional intelligence (E.Q.). Improve your E.Q. and watch your sales soar! Emotional Intelligence (E.Q.) is the ability to relate to people and maintain positive relationships, and is now widely regarded as more critical to workplace success than I
备用描述
Doors open and close in our lives because of emotional intelligence-or its absence.
开源日期
2020-11-03
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